Last Updated: [12/02/2025]
At DearPrime, we strive to provide high-quality digital products, including themes, plugins, and templates. Due to the nature of digital goods, our refund and cancellation policies are outlined below.
1. Refund Policy
Since digital products are instantly accessible upon purchase, we generally do not offer refunds. However, exceptions may be made under the following conditions:
Eligible Refund Cases:
✅ Duplicate Purchase – If you accidentally purchase the same product more than once, we will issue a refund for the duplicate transaction.
✅ Non-Delivery of Product – If you do not receive the purchased product due to a system error or email delivery failure, contact us within 24 hours of purchase.
✅ Major Technical Issues – If a product has significant defects that prevent it from functioning as described, and our support team cannot resolve the issue, you may be eligible for a refund.
Non-Refundable Cases:
❌ Change of Mind – We do not offer refunds if you decide you no longer want the product after purchase.
❌ Incompatibility Issues – It is your responsibility to check compatibility requirements before purchasing. We do not issue refunds for incompatibility with your platform, theme, or software version.
❌ Downloaded Products – If the product has been successfully downloaded, refunds are generally not provided unless there is a verifiable defect.
2. Cancellation Policy
As we sell digital downloads, all sales are final and cannot be canceled once the payment is processed.
- If you have an issue with a purchase, please contact our support team before downloading the product.
- In special cases, where a purchase was made by mistake and the product has not been downloaded, we may consider a cancellation request within 12 hours of purchase.
3. How to Request a Refund?
To request a refund under the eligible cases, please follow these steps:
- Email us at support@dearprime.in within 7 days of purchase.
- Provide the order ID, product name, and a detailed reason for your refund request.
- If the issue is technical, attach screenshots or a description of the problem.
- Our team will review your request and respond within 3-5 business days.
If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days.
4. Contact Us
For refund-related inquiries, contact us at:
📧 Email: support@dearprime.in
🌐 Website: https://www.dearprime.in
